Comments on: Returning the favour for on-site customers http://gojko.net/2008/01/09/returning-favour/ Building software that matters Thu, 18 Mar 2010 07:36:47 -0400 http://wordpress.org/?v=2.9.2 hourly 1 By: Tiago Pascoal : Quickies VIII http://gojko.net/2008/01/09/returning-favour/comment-page-1/#comment-24099 Tiago Pascoal : Quickies VIII Sat, 19 Jan 2008 10:25:59 +0000 http://gojko.net/2008/01/09/returning-favour/#comment-24099 [...] Returning the favour for on-site customers - Improving software design by interacting with the *real* users. Something very obvious, and something that everyone say they do it. (with emphasis on say). [...] [...] Returning the favour for on-site customers – Improving software design by interacting with the *real* users. Something very obvious, and something that everyone say they do it. (with emphasis on say). [...]

]]> By: Jeff Staddon http://gojko.net/2008/01/09/returning-favour/comment-page-1/#comment-23959 Jeff Staddon Tue, 15 Jan 2008 18:08:41 +0000 http://gojko.net/2008/01/09/returning-favour/#comment-23959 At times when it's physically prohibitive to visit a customer's site, I've found the closer I can get virtually, the better. Some methods I use: 1) shared applications over the web 2) video clips of the application actually running (Snaggit is a great tool for this) 3) screen shots of the application running/failing 4) verbal descriptions with specifics (specifically to allow replication of the problem) At times when it’s physically prohibitive to visit a customer’s site, I’ve found the closer I can get virtually, the better. Some methods I use:

1) shared applications over the web
2) video clips of the application actually running (Snaggit is a great tool for this)
3) screen shots of the application running/failing
4) verbal descriptions with specifics (specifically to allow replication of the problem)

]]> By: Mike Coon http://gojko.net/2008/01/09/returning-favour/comment-page-1/#comment-23754 Mike Coon Wed, 09 Jan 2008 21:37:42 +0000 http://gojko.net/2008/01/09/returning-favour/#comment-23754 Absolutely! We have got to get into the user's area to get the best results. Mike Absolutely! We have got to get into the user’s area to get the best results.

Mike

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