The key first step for successful organisational change

Last week, while helping a group of product managers learn how to get more out of user stories, I asked the participants to list the key challenges they’ll face trying to bring all the new techniques back to their organisations. “We’ve always done it this way”, “We already know how to do it” and “If it ain’t broken, don’t fix it” kept popping up. People who suffer from those problems then often explain how they’ve tried to propose good ideas, but their colleagues seemed uninterested, defiant, obstructive, resistant, ignorant, or any of the more colourful NSFW attributes that I’ll leave...
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